Tom Maher joined Dell in 1997 and is the Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.
Mr. Maher's global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. Mr. Maher's organization supports all Dell hardware service offerings for each of Dell's Business Units and Lines of Business. The Global Service Parts organization provides support ranging from mail in Depot Repair to 2hr response and Onsite Parts Management.